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Cobalt’s VoIP telephony add-on gives you a dedicated phone number and integrates inbound and outbound calls directly into the platform. Every call is recorded and transcribed automatically, eliminating manual note-taking and keeping the conversation history up to date in the CRM.

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How it works

1

Activate the VoIP add-on

Go to Personal settings → Telephony and activate the VoIP add-on. A dedicated phone number is assigned to your account [TO CONFIRM: number portability].
2

Make an outbound call from Cobalt

Open a candidate or client profile and click the phone number to launch the call directly from the Cobalt interface. No application switching needed.
3

Receive inbound calls

Inbound calls to your dedicated number ring directly in Cobalt [TO CONFIRM: also on mobile or via softphone]. If the number matches an existing profile, the card opens automatically.
4

The call is recorded and transcribed automatically

At the end of each call, Cobalt records the conversation and generates an automatic transcription. The transcription is attached to the relevant candidate or client profile and visible to all team members with access to the record. Learn more: Meeting & call transcription.
5

Find the call history in the CRM

All calls — inbound and outbound — appear in the timeline of the relevant profile with the date, duration, audio recording, and transcription. No manual entry required.
Combine VoIP telephony with multichannel sequences to include call steps in your outreach flows and centralise all candidate interactions in a single history.

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What the VoIP add-on includes

  • Dedicated phone number — a number assigned to your account [TO CONFIRM: per user or per team]
  • Inbound and outbound calls — directly from the Cobalt interface
  • Automatic recording — every call is saved and accessible from the profile
  • Automatic transcription — call content is transcribed and indexed in the CRM
  • Centralised history — all calls are linked to the relevant candidate or client profile
Call recording is subject to applicable consent obligations. Make sure to inform your contacts that the call is being recorded, in compliance with the regulations applicable in your country.

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Plan availability

PlanVoIP telephony
FreeNot available
CorePaid add-on
CopilotIncluded
EnterpriseIncluded
See the Pricing page for add-on pricing details.

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Frequently asked questions

Number portability is [TO CONFIRM]. Contact Cobalt support to discuss your situation.
Yes. Every call made or received via the VoIP add-on is recorded and a transcription is generated automatically. Both the recording and the transcription are available on the relevant contact’s profile.
Mobile availability or support via a dedicated softphone is [TO CONFIRM]. Contact support for current options.
Go to Personal settings → Telephony and activate the VoIP add-on. If you are on the Core plan, the add-on is billed separately. On the Copilot and Enterprise plans, it is already included.