> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cobalt-ia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Telephony (VoIP)

> Make and receive calls directly from Cobalt with a dedicated number, automatic recording, and integrated transcription.

Cobalt's VoIP telephony add-on gives you a dedicated phone number and integrates inbound and outbound calls directly into the platform. Every call is recorded and transcribed automatically, eliminating manual note-taking and keeping the conversation history up to date in the CRM.

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/VIDEO_ID_A_REMPLACER" title="VoIP telephony in Cobalt" frameBorder="0" allowFullScreen />

## How it works

<Steps>
  <Step title="Activate the VoIP add-on">
    Go to **Personal settings → Telephony** and activate the VoIP add-on. A dedicated phone number is assigned to your account `[TO CONFIRM: number portability]`.
  </Step>

  <Step title="Make an outbound call from Cobalt">
    Open a candidate or client profile and click the phone number to launch the call directly from the Cobalt interface. No application switching needed.
  </Step>

  <Step title="Receive inbound calls">
    Inbound calls to your dedicated number ring directly in Cobalt `[TO CONFIRM: also on mobile or via softphone]`. If the number matches an existing profile, the card opens automatically.
  </Step>

  <Step title="The call is recorded and transcribed automatically">
    At the end of each call, Cobalt records the conversation and generates an automatic transcription. The transcription is attached to the relevant candidate or client profile and visible to all team members with access to the record. Learn more: [Meeting & call transcription](/en/fonctionnalites/transcription).
  </Step>

  <Step title="Find the call history in the CRM">
    All calls — inbound and outbound — appear in the timeline of the relevant profile with the date, duration, audio recording, and transcription. No manual entry required.
  </Step>
</Steps>

<Tip>
  Combine VoIP telephony with multichannel sequences to include call steps in your outreach flows and centralise all candidate interactions in a single history.
</Tip>

## What the VoIP add-on includes

* **Dedicated phone number** — a number assigned to your account `[TO CONFIRM: per user or per team]`
* **Inbound and outbound calls** — directly from the Cobalt interface
* **Automatic recording** — every call is saved and accessible from the profile
* **Automatic transcription** — call content is transcribed and indexed in the CRM
* **Centralised history** — all calls are linked to the relevant candidate or client profile

<Note>
  Call recording is subject to applicable consent obligations. Make sure to inform your contacts that the call is being recorded, in compliance with the regulations applicable in your country.
</Note>

## Plan availability

| Plan       | VoIP telephony |
| ---------- | -------------- |
| Free       | Not available  |
| Core       | Paid add-on    |
| Copilot    | Included       |
| Enterprise | Included       |

See the [Pricing page](https://cobalt.fr/tarifs) for add-on pricing details.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I keep my existing phone number?">
    Number portability is `[TO CONFIRM]`. Contact Cobalt support to discuss your situation.
  </Accordion>

  <Accordion title="Are calls recorded automatically?">
    Yes. Every call made or received via the VoIP add-on is recorded and a transcription is generated automatically. Both the recording and the transcription are available on the relevant contact's profile.
  </Accordion>

  <Accordion title="Can I use VoIP on mobile?">
    Mobile availability or support via a dedicated softphone is `[TO CONFIRM]`. Contact support for current options.
  </Accordion>

  <Accordion title="How do I activate the add-on?">
    Go to **Personal settings → Telephony** and activate the VoIP add-on. If you are on the Core plan, the add-on is billed separately. On the Copilot and Enterprise plans, it is already included.
  </Accordion>
</AccordionGroup>